Last updated: 7 October 2026
- Your Right to Cancel
If you are a UK consumer purchasing online, you normally have the right to cancel your order without giving a reason.
You must notify us within 14 days after the day you, or a person nominated by you, receives the goods. If one order is delivered in separate parcels, the cancellation period starts when the final parcel is received.
After notifying us, you normally have a further 14 days to return the goods.
To request a cancellation or return, contact us by email at Khabash06@gmail.com or WhatsApp on 075 8793 5680. Please provide your name, order number, the items being returned and a clear statement that you wish to cancel or return the items.
- Return Conditions
Returned products must be handled only as much as reasonably necessary to inspect them, as you would in a physical shop.
Products should be returned in their original condition, with tags, packaging and accessories where possible.
We may reduce a refund if the value of a product has been reduced by handling beyond what is reasonably necessary to inspect it.
Unless an item is faulty, incorrect or not as described, you are responsible for the cost and safe return of the item.
Please contact us before sending any return so that we can provide the correct return instructions and address.
- Items That Cannot Normally Be Returned
Unless faulty, incorrect or not as described, we may be unable to accept returns of:
• Personalised, altered or custom-made products.
• Sealed products that are unsuitable for return for health or hygiene reasons once unsealed.
• Perishable products or food products that may deteriorate quickly.
This does not affect your legal rights where a product is faulty, incorrectly supplied or not as described.
- Faulty, Damaged or Incorrect Items
Products must be of satisfactory quality, fit for purpose and as described.
If you receive a faulty, damaged or incorrect item, please contact us as soon as possible at Khabash06@gmail.com or WhatsApp on 075 8793 5680.
Please include your name, order number, a description of the problem and clear photographs where appropriate.
Depending on the circumstances and your legal rights, we may offer a repair, replacement, price reduction or refund. We will cover reasonable return costs where an item is faulty, damaged on arrival, incorrect or not as described.
- Refunds
Where a cancellation right applies, we will refund the product price and the cost of the least expensive standard delivery option offered when the order was placed.
Any additional amount paid for express, next-day or premium delivery is not refundable unless the product was faulty, incorrect or not as described.
Refunds will normally be issued within 14 days after we receive the returned goods or receive evidence that they have been sent back, whichever occurs first.
Refunds will be made using the original payment method unless otherwise agreed. Your bank or payment provider may require additional time to place the funds into your account.
- Exchanges
If you would like a different size, colour or product, please contact us. Exchanges are subject to stock availability.
You may be responsible for the cost of returning the original item and for any new delivery charge unless the original item was faulty, damaged, incorrect or not as described.
- Sale and Discounted Items
Your legal rights apply equally to items purchased in a sale or with a discount.
A discounted item cannot be returned because of a fault that was clearly disclosed before purchase, but your other legal rights remain unaffected.
- Contact Us
For questions about cancellations, returns, exchanges or refunds, contact:
KHABASH LIMITED
Company number: 16457319
Regents Court, Pownall Road
London, E8 4QA
Email: Khabash06@gmail.com
WhatsApp: 075 8793 5680